For families
Available on Request:
- Cribs/cots and high chairs free of charge
- Additional bed for a small fee
DID YOU FORGET SOMETHING ?
In case you have forgotten to pack anything, toiletries and other articles are available for purchase at our reception including toothbrushes and toothpaste, sewing kits, shoe polish, shaving articles, cosmetics, shower caps, bath robes, slippers, etc.
CHECK IN TIME & POLICIES
- CHECK IN: from 15:00
- CHECK OUT: until 12:00
| Early Arrivals and Late Departures |
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You are welcome to arrive at the hotel earlier and leave your suitcases in the luggage room next to the reception desk. You are also sincerely invited to make yourself comfortable in our hotel lobby. If your room happens to become available earlier, our friendly reception team will be more than happy to get you into your room a little sooner. After checking out you can leave your suitcase in our luggage room until you are ready to travel.
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| Children's Discounts |
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Children ages 0 to 3 stay free in their parents’ bed. Ages 4 to 12 pay 25% of their parents’ room price for a rollaway bed. Cribs/cots and high chairs are provided free of charge. Please reserve equipment in advance. Maximum occupancy for a standard room: 2 children and 2 adults.
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| Cancellation Policy |
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In so far as no special cancelation conditions were stipulated in your reservations, such as non-refundable reservations which you can book at a lower price, the following cancelation conditions will apply: Up to 48 hours prior to arrival (i.e. no later than 2 days prior to scheduled arrival by 6 p.m.), you can cancel at no charge. Failure to cancel the room in timely fashion, or in the case of a no-show without notification, we charge a penalty equivalent to the full first night’s charge.
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| Payment Conditions Booking Guarantee |
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In order to guarantee your reservations, please provide us with your credit card information including expiry date, or wire-transfer the amount to the following bank account: Vereinigte Volksbanken Baden, Branch No. 42750, Account No.: 52734460000, SWIFT/BIC VBOEATWWBAD, IBAN AT05 4275 0527 3446 0000. On any payment slips, please note your name and your arrival date, just to ensure we record your payment appropriately. Payment: accepted here at the hotel by Visa, Diners, American Express, Eurocard/Mastercard and in cash.
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