FAQ

How can I make a booking at Hotel Allegro?
You can book Hotel Allegro directly on the homepage hotel-allegro.at or by telephone. Our telephone number is +43 1 5442743.

Can I also book Hotel Allegro without a credit card?
Yes, you can easily make non-guaranteed reservations without a credit card. Your room will however only be kept for you up to 18.00 on the day of travel.

When will I need a credit card to make a booking?
You will need a credit card in order to make a guaranteed booking with Hotel Allegro.

How can I make group reservations?
For group reservations, please contact the hotel per email at sales@hotel-allegro.at or by phone.

How many people can a room accommodate?
Allegro Hotel is designed to accommodate a maximum of two or four people per standard room, depending on the room type. Our apartments can accomodate up to 7 people. Be sure to select the number of people in your party when you use the booking engine on our website, and we will display only those rooms that can accommodate your party.

What is the Best Price Guarantee?
Hotel Allegro offers the Best Price Guarantee via hotel-allegro.at. This means we can guarantee that you will not be able to make a booking for Hotel Allegro any cheaper via any other website. hotel-Allegro.at is guaranteed always the best choice for booking a room at the Hotel Allegro.

How many days do I need to stay to get a long-stay rate?
We offer special rates for long-staying guests starting from 14 nights. Please contact the sales (sales@hotel-allegro.at) for customized offers.

What are the reception staffing hours at Hotel Allegro?
Hotel Allegro offers 24-hour reception.

From what time can I check in on the arrival date?
You can check in from 15.00 on the arrival date. You are welcome to arrive at the hotel earlier and leave your suitcases in the luggage room next to the reception desk. You are also sincerely invited to make yourself comfortable in our hotel lobby. If your room becomes available earlier, our friendly reception team will be more than happy to get you into your room a little sooner.

By what time should I leave the room on the day of departure?
You can check out up to 12.00 on the day of departure.

How is a Hotel Allegro room furnished?
All rooms at Hotel Allegro have comfortable high-quality beds, Cable-TVs, complimentary WIFI, telephone, safe, air conditioning, large bathroom with shower/bath tub and wc, and workspace with chair. The suites/apartments have fully-equipped kitchenettes that include a refrigerator, as well as cooking utensils, dishes, and cutlery (for two people).

Are the rooms at Hotel Allegro air-conditioned?
Most rooms are air-conditioned.

Are there hair dryers in the room?
Yes, all Hotel Allegro bathrooms have hair dryers.

Are there mini-bars in the rooms?
No. There is however a small range of drinks and snacks available in the hotel lobby.

What is your housekeeping policy?
For guests staying 1-6 nights the linen change is every 3rd day. For every seven days stayed, two full housekeeping services are provided. Full service includes dusting, vacuuming, changing linens and towels, emptying trash, cleaning of bathroom and kitchenette, replenishing the bath amenities and the toilet paper. Additional full service cleanings can be purchased at € 20,- per service.

What TV channels do you offer?
Hotel Allegro offers the following TV channels: Austrian, German, Italian, CNN and more.

Do your hotels provide an iron and ironing board?
Yes, available upon request.

Do you have luggage carts?
Yes, we have one luggage cart available for your use.

Do you provide limousine service to and from the airport?
Yes, Hotel Allegro has a premium partner for limousine services that can be booked directly with the reception. It is also possible to book a private Chauffeur through the reception.

Do your properties offer copy service or free internet use?
Yes, we offer free internet access for the hotel guests in the entire hotel. We also feature a PC with internet connection for free use of our guests. Our reception can assist you with mail delivery, fax service and copy service should you need it.

Will the credit card that I use for the online booking be charged automatically?
No, the credit card will be checked and serves as guarantee for your booking. The stay will then be paid for on your arrival in the hotel. Non-refundable rates are booked immediately on the credit card and are non-refundable.

With which credit cards can I pay at Hotel Allegro in the hotel?
Hotel Allegro accepts most international credit cards incl. American Express, Visa, Euro/Mastercard, Diners Club and Maestro EC-Card. The hotel reserves the right to pre-authorise credit cards prior to arrival. You can of course also pay cash when checking in (in this case an additional deposit is required for incidentials).

When do I pay my hotel bill?
At Hotel Allegro, you pay the full amount of your stay when checking in.

How can i modify or cancel my booking?
To modify or cancel your booking please enquire via email: info@hotel-allegro.at.  Non-refundable bookings cannot be modified.

What are the cancellation conditions at Hotel Allegro?*
As per July 2013: Non-guaranteed reservations will lapse after 18.00 on the arrival date. They do not need to be cancelled. Reservations guaranteed with a credit card may be cancelled up to 18.00 on the arrival date. For later cancellations, we will calculate the cost of the overnight stay for the first night of your booking. For bookings during event and trade fair periods, a cancellation term of 14 days before the arrival date applies (18.00)

Although we love the hairy creatures; due to the damages on furniture, hygienic issues and complaints from other guests, we have decided to be a pet-free hotel. Exception to the rule are guide-dogs for the blind.